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Because I have a vested interest in any organization for which I have worked, I have always been one to try to see the big picture. As a result, I often realize an opportunity exists to improve a process and prevent a problem, or to bring various units to the table to discuss a collaborative approach to a project rather than encouraging them or supporting them in the creation of nearly duplicate projects.

Some processes or projects I have influenced:

• Improvement of Kent State’s crisis communication coverage and email services, by way of:
  • Expanded and improved crisis communication coverage by adding redundancy.
  • Established drill plan requirements to verify system functionality, passwords and team knowledge.
  • Added process to provide communication capabilities for students, faculty and staff based at Florence and NYC locations, provided training and instituted ongoing monthly drills for remote system administrators.
  • Identified a missing back up email component in our Disaster Recovery plan and worked with technical team to improve disaster email services and Web server solutions
  • Partnered with Information Services to:
    • Identify functionality requirements, implementation steps, test plans and launches of various email systems with goals of improved deliverable speed and tracking
    • Develop governance criteria and definitions associated with appropriate target lists
  • Implemented UCM team cross-training initiative and process improvement plans around delivery of university-wide and/or emails to population segments within the university to support a myriad of communication plans.
  • Identified a missing back up email component in our Disaster Recovery plan and worked with technical team to improve disaster email services and Web server solutions
• Creation of a client workbook to manage transition of 300+ university websites from CommonSpot content management system to Drupal.
• Initiation of web-based dynamic advancement element to support university’s upcoming comprehensive campaign to improve an online donor’s experience, as it relates to the giving funnel
• Cross-divisional committee participation in researching, requirements gathering, implementing and launching an online university-wide calendar to better promote student engagement and experiences via event opportunities
• Lead trainer with responsibility for creation of CMS user training manuals and training of end users.
• Streamlined editorial and publication processes using a shared drive and folder structure for the then-print faculty/staff newsletter at Kent State University. This process is still used for the editorial management of the online version of this publication.
• Assigned the back up and reproduction of all vendor jingle reels, dated 5 years or older, when other frequently used commercial reels began deteriorating. This was particularly important for local clients, who had contracted with vendors who had gone out of business, rendering access to additional or original jingle copies impossible and protecting that original jingle development investment.